The Future of Guest Experience
This study seeks to provide valuable insights into the opinions and perspectives of more than 250 European hotel managers regarding the future of guest experience in their establishments.
Guests and employees want the same digital comfort when away from home and do not want to worry about ICT matters when in a hotel. That’s what we do!
We do not have to tell you about the importance of Wifi: Guest ratings highly depend on it. Running water and Wifi are the most important aspects to have a satisfied guest. Hotel guests expect fast and reliable Wifi. Whether it is used for sending an email, creating a presentation or to relax while streaming Youtube or Netflix content. Wifi should be available at all times, that’s a fact.
Sbit thinks about it and makes sure that there is a reliable Wifi network for your guests and employees. Mobile POS, chip and pin, calling, mobile PMS (status change hotel rooms), surfing. Everything is possible using our wireless networks.
We stand for excellent Wifi coverage for every guest and employee, tailor made. Organizing a congress and in need of a temporary network? We will unburden you and your organizer.
During the login process you are able to show information about your hotel and the services you offer. Of course using your corporate identity. The login procedure for the guest can be set up in a number of “easy access” ways. Our 24/7 cloud control center monitors the services. Even before a disturbance occurs, we are most likely already working on a solution. Feels good.
The best Wifi will be available when making use of a new in-room accesspoint. We recommend this solution when having to deal with a renovation or in case of new development. The coverage is state of the art and you save a lot on cabling. You can safely connect the TV and Telephone to the accesspoint. Something for you?
By using digital signage the way it is meant to be you are able to communicate even more direct with your guests.
Change or editing content with the software provided is easy. Staff members can edit content, create new content and change display time slots per area and screen. We are glad to help you make the best choice for your hotel and your guests.
The large PBX in the basement is not of these times anymore. Nowadays telephony is nothing more than a possibility of communication using the same network as your computer is using.
We are able to provide you with different television channel bundles over fiber, coax and satellite. Furthermore we make sure that your guest is able to watch his favorite movies and series using his laptop, tablet and mobile phone. Also without this connection there are a number of applications we can set up for the guests in order for the guest to stream their own content.
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Telephony has come a long way. The large PBX in the basement is not of these times anymore. Nowadays telephony is nothing more than a possibility of communication using the same network as your computer is using.
Using a phone is just one way to place a call. You can also use a headset connected to your computer or use an app on your mobile phone. Call queue, welcome message, a screen on the wall in the reservations department with call statistics, everything is a standard functionality within 3CX. Even wake-up calls, open and closing of lines, room status changes via PMS and showing guest names on the telephone display are standard.
A brand new infrastructure has been installed with numerous sub systems, like: Wifi for the guests, an IP camera surveillance system, VoIP telephony and IPTV in every room. All these services running on one central network with a fiber backbone.
This study seeks to provide valuable insights into the opinions and perspectives of more than 250 European hotel managers regarding the future of guest experience in their establishments.