The Future of Guest Experience
This study seeks to provide valuable insights into the opinions and perspectives of more than 250 European hotel managers regarding the future of guest experience in their establishments.
Our “home base” is an attractive office located in Moordrecht. We provide hotel automation for our customers with a wide range of services and products and anticipate directly in this fast society. We say what we do & do what we say.
Sbit has been around for the past 20 years and we carry Hospitality in our hearts. We like to work hard and have clear agreements with and towards each other and we stick to them; the norms & values of Sbit. Fun and relaxation are also important to us and we like to make time for that. Every Friday afternoon at 5 p.m we finish of the week in our own Sbit bar with a snack and a drink. We like to stimulate personal growth. We believe in nurturing personal goals. We offer you a safe workplace where you feel seen, supported and appreciated and you can be yourself. We think and act according to possibilities and look at what is there, not what is missing.
We are currently looking for an enthusiastic and experienced colleague to join our commercial team and who fits and recognizes who we are and what we convey. If you recognize yourself in this, then we are absolutely looking for you!
In a customer-friendly manner, you ensure timely, complete and professional follow-up of customer questions and their registration in the intended system. Tickets made from this will immediately and fully be administered. You participate in projects at home and abroad. So, you enjoy traveling and this is not a problem. You take care of maintenance of the installations and systems of the customers, usually by carrying out the work remotely (from our office in Moordrecht) (RMM) and sometimes “on premise” at the customer.
You work within a very nice team of Guest Support Engineers where collegiality and loyalty are a given. They are the expert line within their area of interest. You deal with incoming tickets in the first line and solve problems that arise with our customers. You periodically perform updates of hard- and software. You show ownership, work very securely and focus on what you are doing.
You make decisions about/in the timely and complete handling of customer requests to resolve malfunctions within the focus area, change or improve settings. You ensure prompt registration in the appropriate system if this has not been done automatically. You are accountable to the Manager Guest Support and you have contact with customers, other suppliers of customers, and with colleagues from your and other teams.
You are enthusiastic, positively critical and you like to solve problems for the customer. You are curious in your field, keep your knowledge up-to-date and share it with your colleagues when necessary. Service is our top priority, both towards the customer and towards each other. Each department has its own responsibility and we do it together, Sbit we are together.
Desired diplomas, certificates, knowledge, experience and skills:
VoIP PBXs – Advanced / 3 years +
Switches – Expert / 5 years +
Firewalls – Expert / 5 years +
Wifi – Advanced / 3 years +
IPTV and CCTV – Basic / 1 year +
Infrastructure / networks Expert – Advanced/5 years +
Knowledge / experience IT Business Management System / Autotask – Advanced / 3 years +
Knowledge / experience Remote Management Monitoring-Ticket system – Advanced / 3 years +
A varied job with a pleasant and flexible atmosphere with a good salary and a good pension plan. There is room to specialize and get training. A lease car, telephone and laptop are at your disposal, with all the associated facilities to be able to work flexibly at any location. The type of employment is full-time and initially for a period of seven months and if we make a good match, the intention is to move to a permanent employment contract.
Have we made you enthusiastic? Send your application with CV by e-mail to our Chief Happiness Officer, Brit Brul or call her if you have any questions (email@example.com/06-42219493).